Terms of service

Last updated: 11 November 2026

1. Seller

Brand headquarters
West 27
10 W 27th St, New York, NY 10001, United States

Official distributor and seller for the European Union
Debora Lampa P.M.U. di Lampa Debora
Piazza del Comune 22, 60044 Fabriano (AN), Italy
VAT number: IT02948700428

Customer care
customercare@west-27.com

Orders placed from the European Union are sold and fulfilled by the official EU distributor named above, which is the seller and contracting party under these terms.

2. Scope

These terms govern the sale of products through this website between the seller and the consumer, in accordance with Legislative Decree 70/2003 and Legislative Decree 206/2005 (Italian Consumer Code). Placing an order means accepting these terms.

3. Products and pre-orders

Product images are indicative. Products marked "Pre-order" are not yet in stock: they are made by hand in small batches and ship within 3 months of your order. The full price is charged at checkout. You can cancel a pre-order at any time before it ships for a full refund.

4. Prices

Prices are in euros and include VAT. Shipping costs are calculated and shown before you confirm your order.

5. Payment

We accept credit and debit cards, PayPal, Apple Pay and Google Pay. Payment is confirmed once authorised by your bank or payment provider.

6. Shipping

Orders ship by tracked express courier. Timing and details are described in our shipping policy.

7. Free samples

Orders containing a 50ml fragrance include 2 free samples, while supplies last. Samples are a gift and have no cash value.

8. Right of withdrawal

Under Articles 52–59 of the Consumer Code, you may withdraw within 14 calendar days of receiving the goods by writing to customercare@west-27.com. Products must be returned intact, unused, sealed and in their original packaging. We refund all payments received, including standard shipping costs, within 14 days of your notice. Return shipping costs are borne by the consumer. Full details are in our returns policy.

9. Exclusions

Under Art. 59 of the Consumer Code, the right of withdrawal does not apply to sealed products (such as perfumes) unsealed after delivery for hygiene reasons, or to personalised products.

10. Legal guarantee

All products are covered by the legal guarantee of conformity under Articles 128–135 of the Consumer Code.

11. Liability

We are not responsible for delays or disruptions caused by carriers or by force majeure.

12. Customer service

Write to customercare@west-27.com. We reply within 24–48 business hours.

13. Governing law

These terms are governed by Italian law. Any dispute falls under the jurisdiction of the consumer's place of residence.

14. Changes

We may update these terms at any time. The version published on the website at the time of your order applies.