Refund policy

Pre-orders. You can cancel a pre-order at any time before it ships and receive a full refund. Just write to customercare@west-27.com with your order number.

Right of withdrawal. Under Articles 52–59 of the Italian Consumer Code (Legislative Decree 206/2005), you may withdraw from your purchase within 14 calendar days of receiving your order, without giving a reason. To do so, send a written notice to customercare@west-27.com stating your order number.

Returned products must be intact, unused, sealed and in their original packaging. For hygiene reasons, perfumes whose seal has been broken after delivery cannot be returned (Art. 59 of the Consumer Code). Free samples included with your order do not need to be returned.

How to return. Once your request is approved, send the product to: Debora Lampa P.M.U. di Lampa Debora, Piazza del Comune 22, 60044 Fabriano (AN), Italy. Please use a tracked, insured shipping service and share the tracking number with us. Return shipping costs are your responsibility. If a parcel is lost by the carrier, the sender remains responsible for it.

Refund. We refund all payments received, including the original standard shipping cost, within 14 calendar days of receiving your withdrawal notice. We may withhold the refund until we have received the goods back. Refunds are issued to your original payment method.

Damaged or faulty items. If your order arrives damaged or faulty, contact us within 14 days of delivery at customercare@west-27.com with photos of the product and packaging. We will replace it at no cost. All products are covered by the legal guarantee of conformity (Articles 128–135 of the Consumer Code).